How can we help?
Answers about your book, photos, orders and the monthly plan.
Getting started
PlaceholderHow does the free preview work?
Answer pending client confirmation.
PlaceholderWhat ages are the books for?
Our library covers ages one through ten, grouped into 1 to 3, 4 to 6, and 7 to 10. Every book is tagged with its age group, so you always know it's the right fit.
PlaceholderHow much does a book cost?
Each book's price is shown on its page, and again at the last step before checkout.
Photos & privacy
PlaceholderWhat photo works best?
A clear, well-lit, forward-facing photo gives you the most beautiful results. Think school photo rather than a birthday candid. The better the photo, the better the illustration. You can always try a few different ones and regenerate until it looks just right.
PlaceholderHow is my child's photo used and stored?
Answer pending client confirmation.
PlaceholderWhat if the character doesn't look right?
Answer pending client confirmation.
Books & printing
PlaceholderWhat size are the books?
Answer pending client confirmation.
PlaceholderHardcover or softcover: what's the difference?
Answer pending client confirmation.
PlaceholderCan I add a personal message?
Answer pending client confirmation.
Orders & shipping
Signed in? See your orders in your account
PlaceholderHow long does printing and shipping take?
Answer pending client confirmation.
PlaceholderWhere do you ship?
Answer pending client confirmation.
PlaceholderCan I change my order after placing it?
Answer pending client confirmation.
PlaceholderMy book arrived damaged. What now?
Answer pending client confirmation.
Monthly plan
PlaceholderHow does the Monthly plan work?
Answer pending client confirmation.
PlaceholderCan I cancel anytime?
Answer pending client confirmation.
PlaceholderCan I choose which book comes next?
Answer pending client confirmation.
Gifts & schools
PlaceholderCan I send a book as a gift?
Answer pending client confirmation.
PlaceholderDo you offer bulk orders for schools?
Yes. Tell us about your school or group order using the bulk orders form on our Contact page.
